Why Clients Prefer Brook
Bob Crawford
Today’s market is inundated with companies that promise to deliver high levels of customer service but never seem to manage the task. Take a moment to think about it – how many times have you been guaranteed delivery or installation of a given purchase within twenty-four to forty-eight hours? How many times did that delivery actually occur within the stated time frame? Fortunately, not every company subscribes to this motto of poor customer service, and Brook Furniture Rental is one of those.
Founded over 30 years ago, Brook Furniture Rental was built on three core principles: to hire and retain the best people; to adopt and make certain to improve established business processes; and to always put our customers first. Need a testament to our professionalism? More than half of our customers return to us not long after they place their first furniture rental order, and almost all of them cite the extensive customer care team as the single best reason to choose Brook Furniture Rental again and again.
Brook Furniture Rental is one of the few companies on the market that does business based on the “do it right” operational philosophy. Understanding that errors are unavoidable in any business, but always striving to “measure it twice and cut once” to save customers’ time and extra anxiety. Brook Furniture’s motto is “extreme service today, tomorrow and forever,” TM so we constantly evaluate our relationship with clients and make necessary improvements.
Customers prefer us over other furniture leasing firms because we listen to their needs. We know that tastes may differ and so may the reasons why you are renting furniture at the first place, so we work with our clients to find the right quality and style furniture at the right price. We can accommodate even the most complicated and customized order immediately. What’s more is that we can save you a hassle of looking for an interior designer by providing you with space planning and design services at no cost to you. There is no reason to search for another furniture supplier in your area – Brook Furniture Rental will take care of every detail of furniture renting process.
At Brook Furniture Rental, we’ve worked hard to better serve our clients by effectively using technology to improve our customer service. In 2008, we launched our new website (www.bfr.com) and have offered our clients a web-based access to furniture catalog, ordering, lease and delivery status and account statements.
Brook Furniture Rental makes it easy for you to find the right furniture on our website by conveniently arranging its wide selection into Residential, Office and Staging Furniture directories. Our highly-qualified customer service specialists can also make recommendations on what furniture pieces will best fit your home or office and schedule an appointment to evaluate the space you need to furnish.
Brook Furniture Rental will continue to be the preferred choice of customers across many states, because when we say that we take good care of our clients, we really do!
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