HP notebook repair more the poorer recall of consumer appeal

. November 19 IT HC Chen network of people's complaints hotline, HP computer repairs complaints department "Fudge" consumer. He is on May 8, 2008 spent 11,000 yuan to buy this HP dv2806TX, Model KS392PA # AB2, in Tunisia on September 19 suddenly Huaping this day, and re-starts or Huaping, can not use because after I go online to check, only to find that many people are buying these dv2000 and 3000 cooling machine are there good cause too hot, Motherboard Burned, we are more than a year with such a situation arises.

HP Care Pack is not uniform price Machine first went to repair a bad day, Chen, HP Care Pack services they say they do not know when will they be ready, now out of stock, may be a month, which means I can not spend more than a month 11 000 thousand dollars for this so-called Taiwan a good computer, then I lost it this month who will foot the bill? My God, think you can be afraid, to see so many of the machine line is the problem, many people also use the revised several times soon after the break, as we passed after the warranty period is broken, everyone To pay for this problem, and (a lot of people just over security for a motherboard is 2000, it will burn up a few months, but the price is not uniform, some would counter-offer, the last 900 also to the people changed. Chen would like Is HP

deliberately do? Consumers who want to earn more from our repair parts? Chen on September 21 in the 315 complaints Electronic Consumption of network circumstances, Sept. 28 Hewlett-Packard this day people called me to tell Mr. Chen is Graphics Burned, changing motherboard, Mr. Chen asked, why burn cards, HP's people could not answer, just say a number of situations caused by, Mr. Chen told him to buy a bad machine from this day , machine very hot, do not play games, only to see the film on the Internet linked to a QQ, machine temperature reached 80 degrees on the left of seven has been very hot, Mr. Chen also specifically asked the dealer this thing, so go be hot machine will not burn, dealers said HP's machine is hot, but he believed that HP's technology will solve this problem, machine will not cause harm, but there are 18 million units worldwide is because the temperature is too high HP machine The burned out the motherboard and graphics cards, many people have built three or four times a year is not up to now not repair it?

On October 20th person to call HP Chen, Chen's machine repaired, and tested for Chen, start shooting a movie in 12 hours at 72 degrees, Mr. Chen also told him that now used a Fujitsu notebook that is opened up for days and reached 39 degrees, why HP can not handle really good heat dissipation, Hewlett-Packard who said HP and other computer than the computer is not HP that this temperature is normal It is normal, Mr. Chen was really speechless after listening to his words, and yet to another after a day or two, on the 22nd of the computer or not to my hands, as he had hit a telephone service stations Taizhou Gold They said that Mr. Chen would like to test a computer more than a few days, tomorrow, send me to the business, Mr. Chen did not even understand, Hewlett-Packard Corporation, said the return receipt of Taizhou gold store information that is not on this computer problem, be able to deliver, and gold were also told I would also like to test my computer more than a few days, there is in the end what Ming Tang, Chen is not known.

At 10:29 on the 23rd, business phone, said that the computer is sent, you come get it, Mr. Chen immediately to the business, open the computer inspection, turned on, Chen hands Point your computer Touch Screen , The top left of the computer screen will flash on the left to see the screen you can see there is a clear, long, white point, Mr. Chen said that this computer is not broke and there was never before the phenomena, when businessmen say how can this happen, could this be repaired Yes, Mr. Chen and business outlook search a bit further along, gently moving about as long as the computer, the screen will be flashing, then move the computer when I found a computer left lower angle has obviously been Shuaiguo marks, but also look at the top left corner has been Shuaiguo marks, then immediately call the business service point of gold, tell them there are flashing computer screen, how the lower left and upper left Shuaiguo trace?

Mr. Chen was very angry, to more than 10,000 computer when the baby's care as it did not expect gold into the service center 34 days, put the computer was smashed to that, Mr. Chen took the phone business, a direct question Gold points are how the maintenance going on, gold repair centers who answered the phone said can not break in here, and was still playing her own packing boxes pro did not find any problem, there may be shipping out The problem, to return Mr. Chen to business computer repair center first to see, Mr. Chen then took place with the computer Shuaiguo Mobile Pictures of it.

This is the bottom right corner should be the Lower left broke by HP Should recall? An Years ago, a message has caused widespread concern: the U.S. Consumer Product Safety Commission (ConsumerProduct Safety Commission) announced that Hewlett-Packard, Toshiba, Dell , Lenovo, Acer? Will recall 100,000 Sony's production problems Notebook Battery, due to receive a number of laptops overheating. The factory battery time from 2004 to 2006.

Product quality law firms, Culture and Sport Study Group suggested that the existence and possible damage to property caused by defective products are included in the definition of defective products, soon to be "defective product recall Regulations" into the third, the defective product is defined as: "The term defective products, is the result of design, production, direction and other factors in a batch, type or category of identity exists, or may have on human health, personal, defective products property damage outside the unreasonable dangerous product. " Meanwhile, "Defective Product Recall Management Ordinance" appears to human health and safety provisions to increase the "property" is used.

Rights demands of consumers focused on "extended warranty, free maintenance, improve service quality", and several other areas, but because HP has not made it clear, now trend to more and more serious demands Hewlett-Packard the voice on the issue of laptop is still widespread recall.

HC IT network to track the incident will be reported.

About The Author I am an expert from China Quality Lighting, usually analyzes all kind of industries situation, such as log rack brackets , charging station valet.