Consumer complaints: slow response water heater service - water heater, electric water heater - HC Network Appliance Industry

Now relatively high living standards, and we all have good health habits, but the masters of the water heater problems can not take a bath, you know how much trouble this is one thing. 3.15 newspaper satisfaction survey process, received a lot of consumers are not satisfied with the letters on the water heater, some are dissatisfied with the quality of the water heater products, some are not satisfied with the response speed of the service, there is dissatisfied with the quality of product repair, journalists have carried out some research.

Brand water heaters, "thundered" ring user trouble Mr Lau in 2004 when the new house, buy a new computer in a well-known brands of water heaters, with a period of time after the water heater will appear when starting the engine roar, especially at night, thundered frighteningly large, Revised After the pause time, it happens. Now the basic intervals are ready to go once.

reporter visited Liu said in an interview, repeatedly repaired not repaired, the machine itself is certainly of questionable quality, "so I asked manufacturers a free replacement. Factory aftermarket head first row of the model that there will be strong sound, and I said our unit with a strong row of people so much, why I have such a big sound? he said was pressure unstable, why neighbors are not these issues on my ring? also says that under the Consumer Act, passed one-year warranty, can not change, only maintenance is every few months that I do not want to be a crime? now really want to throw it. "

Service response is slow user trouble Last summer, Ms. Huang home water heater malfunction not hit Fire, dial the national customer service hotline for factory repair registration, three days later, maintenance staff, the door, less than 20 minutes have been repaired, to the middle of summer to wait for repairs three days, Ms. Huang days feel like years. reporter visited

Ms. Huang's finding water heater manufacturers in the service at that person in charge to understand the situation, the official said, this situation may be due to maintenance of the master's task has been filled, "Our customer service telephone operators responsible for the registration, then According to the time of repair in order assigned to the user where the regional service center, repair center and then dispatching the order to the maintenance staff, if by chance the maintenance personnel responsible for tasks in the region more will happen, users need to wait a few days , "and about the inconvenience to users, the official said:" I am sorry that we will take steps to try to improve service response time. "

Determine fault, "I guess guess" user trouble Mr. Chang bought a certain brand of 06 "smart water heater thermostat strong row," more than a year after using the water temperature is too high, always "over pressure" warning of the phenomenon, several repairs, replacement circuit boards, in addition to over scale, also spent 1,000 yuan to buy a booster pump, and finally resolved by adjusting the gas mixture of fault. Professional skills of the maintenance staff, Mr. Zhang expressed doubts.

reporter visited According to the survey, Mr. Zhang bought a water heater in this station more than a year after the high temperature failure occurs, maintenance personnel, said first circuit board to control the thermostat is broken, because , so Mr. Zhang money for a piece, when the test machine (daytime) normal to the bath at trial, or high; the second time scale tank maintenance staff is too thick, resulting in water is small, so the high temperature does not drop down to the machine Remove to go to the repair center with professional equipment, cleaning, Mr. Yu Shizhang to do so; over a period of time, or over pressure alarm, this time to the maintenance staff checked that the problem is the water pressure is too small, the proposed Zhang buy a booster pump, Mr. Yu Shizhang spent 1,000 yuan to buy a booster pump, they make do with a period of time.

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